Reference

Understand Your Rights and Our Terms

8e8e operates under a defined legal framework that sets out what you can expect from us and what we expect from you. Access to our platform depends on your local law and eligible regions — read these terms carefully before opening an account.

Jurisdiction-Dependent AccessAccount Eligibility RulesBangladesh-Applicable TermsbKash & Nagad Transaction Policy
8e8e Understand Your Rights and Our Terms
LEGAL CONTACT PATHS

Reach Us on Legal and Account Matters

If you have a question about these terms, your account eligibility, or a transaction dispute involving bKash, Nagad, or Rocket, our support team handles legal queries through the channels below. We aim to respond to formal legal requests within a reasonable timeframe — complex matters may take longer.

Team online

Live Chat

Open the chat widget from any page on 8e8e to raise a legal or account query directly with our support team.

Email Support

Send formal legal requests or account dispute details to our support email address listed in the contact section of your account dashboard.

Account Dashboard

Log in and navigate to Account Settings to submit a formal request, update your details, or flag a terms-related concern.

HOW WE HANDLE YOUR DATA

Security, Retention and Your Account Rights

We take account security and data handling seriously. Your personal details are stored with encryption, and access to your account is protected by OTP verification on login. We retain account data for as long as your account is active and for a period after closure as required by applicable regulations. You have the right to request a copy of the data we hold on you, to ask us to correct inaccurate information, or to request account closure — all through the support channels above.

Data Encryption

All account data, including wallet details for bKash, Nagad, and Rocket, is stored using encryption standards that protect your information from unauthorised access.

OTP Login Security

Every login triggers an OTP check to your registered mobile number, so only you can access your account even if your password is compromised.

Data Retention Policy

We keep your account records for the period required under applicable law. After account closure, data is held for the legally required retention window then deleted.

Your Right to Access

You can request a full copy of your account data or ask us to correct any inaccurate record by contacting support through your account dashboard.

Common Legal and Account Questions

These are the questions we get most often about our legal terms, account eligibility, and your rights as an account holder on 8e8e.

Access depends on your local law and eligible regions. It is your responsibility to confirm that using this platform is lawful in your jurisdiction before opening or continuing to use an account.

Any verified balance in your account wallet can be withdrawn to your registered bKash, Nagad, or Rocket account before or during the closure process, subject to our verification requirements.

Log in to your account, go to Account Settings, and submit a data access request. Our support team will respond with your account data within the timeframe set out in our privacy terms.

If you do not accept an updated version of our terms, close your account and withdraw any remaining balance through your registered payment method before the change takes effect.

Raise the dispute through live chat or email support first. If it is not resolved at that stage, the matter follows the formal dispute process described in the full terms document on your account dashboard.

We retain your records for the period required under applicable regulations after account closure. Once that window passes, your data is deleted in line with our retention policy.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.